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Shipping + Returns
Shipping
Free shipping to UK destinations over £100,
and worldwide on orders over £150.
Orders will be shipped within 3 working days of processing, unless expedited shipping has been paid for. All orders are shipped via Royal Mail and its international service Parcelforce.
I am not responsible fro any customs fees or duties incurred!
Returns
If you receive the wrong item, or your order arrives damaged, please email ellesorridente@gmail.com
Unless you have been sent the wrong item, or your order arrives damaged, you are not eligible for return.
If you are returning a damaged or incorrect order you may choose to replace the item like for like or to opt for store credit to the same value.
FAQs
Where are the products shipped from?
All products are made, packaged and shipped from the UK.
How long does it take to receive my order?
Delivery within the UK is typically within 5 working days from dispatch, unless expedited shipping has been purchased. Overseas shipping cannot be guaranteed but should be within 10-14 days.
How is my order delivered?
I ship using Royal Mail and their international service Parcelforce.
Where is my order?
Should you have a problem with your order, please don't hesitate to get in touch. Send an email to ellesoridente@gmail.com
Please bare in mind this is a small, independently run business, managed solely by myself. I will always do my best to ensure your order arrives safely and promptly.
Elle x
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